Refund Policy
Language Trail ยท Effective November 2, 2026
- Every new account starts with a 14-day free trial. No card is needed, and nothing is charged unless you choose to buy.
- A paid plan is one payment for 12 months. It does not renew automatically.
- Email us within 14 days of paying and we will refund the full amount, no questions asked.
1. Free trial
Every new account starts with a 14-day free trial. We do not ask for a card to start it. If you do nothing, the trial simply ends and nothing is charged.
2. Paid plan
A paid plan is a single payment for 12 months of access. It does not renew automatically, and we will not charge you again unless you choose to buy again.
3. Refunds
If you are not satisfied, email us within 14 days of your payment and we will refund the full amount you paid, with no questions asked.
After 14 days, payments are not refundable, except where the law requires it, or where we end the Service early. In that case we will refund the unused full months of your plan.
4. Returns
The Service is digital. Nothing is shipped to you, so there is nothing to return. When a refund is made, your access and your child’s sign-in codes end on the day of the refund.
5. How to ask for a refund
Email customercare@languagetrail.org from the address on your account. Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank.
6. Your legal rights
Nothing in this policy limits any rights you have under the law where you live.